FAQ
When will you ship my order? How long it will take to get the my order?
We ship all orders that have been paid for before 2.00 PM CT (Central Time) the same day. Most of our shipments arrive within 2-3 days.
How can I track my order?
You will be emailed a tracking number after the order has been shipped, . In order to receive the tracking notification, please add your email or phone number before check out. This way, you can receive the tracking details via text message or email.
Can I pick up my order by myself?
Absolutely yes! If you have selected Local Pick Up in the checkout section of your order, the order will be ready for pick up from our warehouse.
What is the cancellation policy? Can i edit my order after payment?
Once the order has been fulfilled, we are not able to cancel it. Please contact with our customer service within 30 minutes after placing the order if you want to cancel.
Shipping & Logistic
Fast shipping
We process and ship all orders placed before 2 PM on the same day using premium shipping services, ensuring fast and reliable delivery!
Worldwide Shipping
We ship everywhere you are at!
US Seller & US Stock
We are located at Fair Lawn / NJ.
About us
LilaxShop
Lilax has been in clothing manufacturing business since 1989. We positioned ourselves as ‘Different and Distinguished’ with the brand 'Lilax' in baby and children's wear products. Our business understanding is to masterly adapt the current trend through various styles.
People who appreciate craftsmanship, quality and fine detailing will find pleasure in the brand. Dresses are made from highest-quality materials.
Lilax is a brand that compiles authentic design and beautiful dresses for children who deserve compassion and love. They are great for any occasion.
Returns
You can return the products within 30 days of the delivery date. Please note that the provided Return Label is accessible only for 14 days. If the package is not shipped back by that time, we will not be able to provide you with an additional free return label. The buyer is responsible for the safe return of the product as well as packing items carefully in the original box to protect them from damage and make sure that all the fitting equipment has been included.
Also, please kindly consider that in the event of a wrong order, or no longer needed, the buyer will be responsible for return shipping costs. Please be aware that international returns are not accepted.
Please contact us with the return reason before shipping it back. If there is a proven issue, we will email you free return labels.
Only Domestic returns are accepted, but if the customer made a mistake and ordered the wrong product and no longer needed it, then the buyer would be responsible for the return shipping costs. For international returns, they are not accepted!